Privacy Policy

This page explains our policy regarding any personal information that we collect. The privacy of our customers and any visitors to our site is important to us; we will do our best to protect it, treating any information provided as confidential.

1. What information do we collect?

When you purchase goods from us, we ask you for your name, e-mail address, postal address and telephone number. You might also provide us with other names and postal addresses for delivery.

If you write to us with a comment or a query, you would give us a return address for us to respond.

2. How do we use the information we collect?

1. The principal use of this information is to service your order or respond to your comment or query.
2. We will also store this information for our records.
3. We may also look at this information more carefully to help us understand who our customers are, and how we might improve our products and services.
4. We will not release any individually identifiable information.
5. We will not reveal, exchange or sell any of your personal information without your explicit permission.
6. We will not send you unsolicited email or post. This means we will only contact you if you call or write to us, or if you sign up for our mailing list (we may contact people on our mailing list from time to time, giving them information about chocolala, our products and special offers). You may have your details removed from our mailing list at any time.
   NB, we are not responsible for any unsolicited e-mail you receive which falsely claims to be from us.

3. Cookies

Some websites create and use small files, called cookies, which are stored on your computer. Some cookies can collect personal information and monitor how the website is being used. The chocolala website only uses cookies to help with your navigation of our site. These cookies do not collect or hold any personal information and are not stored beyond your session visiting the site. We do not collect any information using cookies.

4. Bank card details

Payment and card details are dealt with by our payment processor, Protx. When you come to the end of the checkout you will be connected to the secure Protx site to give your card details. This information is never seen or held by us. We have no access to your card details.